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Enquiries & Complaints

We are doing our best to give high-quality services towards our clients to make them pleased from all our financial products provided. There could be circumstances that you are not fully satisfied about service that you get from us. In this case, we appreciate if you will inform us about any complaint you might have. Only then we can have the possibility to find a suitable solution and to improve the quality of our services.

Please find below how and where you can lodge your complaint.

In case you have a complaint you can apply in writing to:

The Economy Bank N.V.
Compliance Department
Prof. W.H. Keesomlaan 5
1183 DJ Amstelveen

Or you can send your complaint electronically to the following e-mail address: complianceofficer@tebnv.nl. The Economy Bank N.V. would deal with your complaint and give you an answer within a time frame of three weeks.

If you are not satisfied with the given answer on your complaint, then you can turn to “KiFiD” (Institution for Complaints concerning Financial Services) in writing. This institution acts independently and their decisions are legally binding. Please note that, this institution only accepts complaints of natural persons (individuals). Also the possibility exists to apply to KiFiD when you haven’t received any reaction from The Economy Bank N.V. within a period of three weeks after filing your complaint. You are bound to address yourselves to this institution utterly within six months as of the date of filing your complaint at The Economy Bank N.V. You can request an information brochure without obligation at the following address:

KiFiD
Postbus 93257
2509 AG Den Haag
Tel: 0900-3552248
Email: info@kifid.nl
Internet: http://www.kifid.nl/